Returns & Exchanges
Returns & Exchanges
At Gold Eagle, we want you as a customer for life. Everything you purchase from us comes with a 100% Satisfaction Guarantee. Our guarantee covers against product defects, in which we will repair or replace. In the event we are unable to do either, we will credit your purchase. Our 100% Satisfaction Guarantee also means you’re covered if you are unhappy with the results of the product or if it does not hold up to the claims on the label.
Our guarantee does not include replacement of such items that have been misused, carelessly handled, or misrepaired by persons other than Gold Eagle Co. It also does not include items purchased for any other reason other than to protect and preserve the things you love.
ITEMS ELIGIBLE FOR RETURN:
- Sent to us in the same condition that it was delivered to you.
- All returns subject to review by Gold Eagle Co.
All items are eligible for return, subject to review by Gold Eagle Co.
In many cases you will have to ship back any items you do not want. This is subject to review by Gold Eagle Co.
The amount refunded will be the purchase price on the item / order. No refund will be made of an amount higher than the purchase price.
If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.
To initiate a return, please complete the form on this page, and wait for a response from our Consumer Support team.
Yes, all returns must have a valid return authorization number in order to be credited. If your item is eligible for a return, we will send the return authorization to you once you initiate a return.
In order to expedite your return, your return authorization number should be clearly written on the shipping label or package of the item being returned.
We process the refund within 1-3 business days of receiving your return.
All refunds are sent through the payment method you used on the order.
The return shipping fees are the responsibility of the customer. We do however discount our return shipping rates for your convenience and provide you with quick-print UPS return labels to make the process easier for you.
The price of a return label depends on the size of the product being returned, and is automatically calculated for you at time of the return. We take into consideration the product weight, distance to travel, and dimensions for you based on the item you ordered.
If you need to exchange your item, we ask that you place a new order for the desired item. Your original order must be returned by submitting a return via the form found here. If you have specific questions in regards to an exchange, please contact our Consumer Support team via email or at 800-367-3245.
If you used a promo code and received a discount on the item you’d like to exchange, we will provide you with similar savings on the desired exchange item.
In order to make it easier for our customers, the amount of the return label you select will be deducted from your returned value amount as a restocking fee. You will see the amount that will be deducted at the time of the return. For your convenience, you will not have to enter your payment information again.
Emails sometimes get lost or blocked by ISPs, so please check your spam and trash folder. If you still can’t find it, please give our Consumer Support team a call and we can get you the appropriate return information or put in a new return shipment request with UPS.
Unfortunately no. Return labels are currently available for most domestic orders within the United States. You will still be able to return it back to us using your own shipping method.
We are here to help. Contact our Consumer Support team via email or at 800-367-3248.