• Recognizing that customers are both inside and outside
the company
• Understanding what the customer’s needs are and
what they value
• Doing everything possible
to ensure that every experience
with you and with Gold Eagle is a
delight
• Building and sustaining a rapport with customers
• Anticipating what the customer may want
• Executing flawlessly
• Providing Service that is timely and accurate
• Consistently delivering beyond customer expectations |
• Seeking out and accepting responsibility
• Being willing to make decisions
and stick by them
• Solving problems, rather than
passing the buck
• Being reliable to come
through as promised
• Owning up to mistakes and
learning from them |
• Listening carefully to what is said and what is heard
• Engaging in an open, two-way exchange of information
• Being approachable to those around you
• Demonstrating empathy and concern for what is said during
a conversation
• Initiating frequent contact and providing prompt feedback |
• Committing to continuous improvement
• Solving problems proactively, not reactively
• Removing blame and searching for enhanced
results
• Exceeding customer expectations and satisfying
their needs
• Ensuring our products perform as stated and
provide the desired effect |
• Seeking the help and skills
you need from with Gold Eagle
and outside sources
• Recognizing common goals and
shared objectives
• Working together openly and fully, with little concern
for your turf
• Supporting each other by sharing both success and disappointments |
• Challenging the status quo
• Providing fresh thinking "outside
of the box"
• Seeking way to always get better
• Being creative
• Initiating change when it is appropriate |
• Always do what you say you will do
• Treat others as you would like to be treated
• Show appreciation towards others as team members and
fellow employees
• Be honest in all your interactions
with customers, suppliers,
and each other |
• Having a genuine and thoughtful concern for
all
• Respecting the differences,
strengths, and dignity
of each one of us
• Being alert for the safety and welfare of those
around us
• Doing what we can to improve the company,
the community and ourselves
|
