Mission Statement
Mission: Gold Eagle is in the business of preventing and curing engine performance problems for people who own, operate, and service a wide variety of automotive and non-automotive engines. The Company satisfies these needs by focusing on the development, manufacturing, and marketing of differentiated "branded" engine performance and maintenance chemical products. It reaches its target customers through retail, OEM, and wholesale distribution channels.
Recycling Initiative
In an effort to do our part to limit the waste introduced to our landfills we support an in-house recycling initiative. Gold Eagle is committed to providing a safe work place that is both employee-friendly and environmentally conscious. It has been Gold Eagle's policy to recycle as many materials as possible identified as scrap.
We have collection points throughout our facility to recycle several materials including batteries, lighting ballasts, corrugated, fluorescent bulbs, metals, plastics, scrap fluid/oil, electric motors, wooden pallets, scrap stretch wrap, toner cartridges and paper to name a few. It's not only a good thing to do; it's the right thing to do.
Core Values
The following are the values expected of each member of the Gold Eagle staff:
Customer Focus
- Recognizing that customers are both inside and outside the company
- Understanding customers' needs and what they value
- Doing everything possible to ensure that every experience between you and Gold Eagle is a delight
- Building and sustaining a rapport with customers
- Anticipating what the customer may want
- Executing flawlessly
- Providing Service that is timely and accurate
- Consistently delivering beyond customer expectations
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Accountability
- Seeking and accepting responsibility
- Being willing to make decisions and stick by them
- Solving problems, rather than passing the buck
- Being reliable to come through as promised
- Owning up to mistakes and learning from them
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Communication
- Listening carefully to what is said and what is heard
- Engaging in an open, two-way exchange of information
- Being approachable to those around you
- Demonstrating empathy and concern for what is said during a conversation
- Initiating frequent contact and providing prompt feedback
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Quality
- Committing to continuous improvement
- Solving problems proactively, not reactively
- Removing blame and searching for enhanced results
- Exceeding customer expectations and satisfying their needs
- Ensuring our products perform as stated and provide the desired effect
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Team Work
- Seeking the help and skills you need from within Gold Eagle and outside sources
- Recognizing common goals and shared objectives
- Working together openly and fully, with little concern for your turf
- Supporting each other by sharing both success and disappointments
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Innovation
- Challenging the status quo
- Providing fresh thinking "outside of the box"
- Seeking ways to always get better
- Being creative
- Initiating change when it is appropriate
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Respect
- Always do what you say you will do
- Treat others as you would like to be treated
- Show appreciation towards others as team members and fellow employees
- Be honest in all your interactions with customers, suppliers, and each other
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Gold Eagle Care
- Having a genuine and thoughtful concern for all
- Respecting the differences, strengths, and dignity of each one of us
- Being alert for the safety and welfare of those around us
- Doing what we can to improve the company, the community and ourselves
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